How to claim
- Contact us as soon as an incident/accident has happened whilst the details are still fresh
- Ensure you have the correct information to hand e.g. vehicle registration/driver/other vehicle
- Provide as much detail as possible e.g. witness details, photographs, diagrams, position of vehicles and any injuries
- Tell us where your vehicle is so that we can arrange an uplift and courtesy vehicle, where required
Of Motor Claims
This is important as Insurers must respond to certain claims within limited timeframes.
Notwithstanding the importance of having your own vehicle repaired, if they are not notified of new claims quickly they may be at risk of cost penalties which could in turn impact on the total claims cost.
If insurers are notified on the same day or within the first 24 hours of the incident occurring they will be able to handle the claim proactively and ensure that the cost of the claim is fully controlled. This will ensure that the claims experience against your policy record is minimised.Make a claim
Frequently asked questions:
No – Bollington provides an uninsured loss recovery service for our customers via our claims department as a policy add on, which is manned by our professional and highly qualified staff. The claims department will pursue recovery of any out of pocket expenses in the event of a non-fault Road Traffic Accident. They will also instruct solicitors in the event of a personal injury claim resulting from a non-fault accident.
You are entitled to pursue a claim directly from the responsible party’s insurance company. However, you must realise that you are not entitled to the same benefits as with your own insurance policy. If you are comprehensively insured and you claim on the responsible party’s insurance, then the process of claiming for the damage to your vehicle takes longer as you are claiming from an insurance company to whom you do not pay a premium. The third party insurer has no obligation to act quickly in settling your claim. You have a duty to mitigate your own losses and you would not be entitled to claim for extended hire/storage charges as these would not have been incurred if you had claimed via your own policy. The Bollington Claims Department are here to negotiate settlement on your behalf.
Inevitably, there are always two sides to every story. Although you will have completed a claim form providing a description of the accident circumstances, the other party involved will also have completed a claim form for their own insurance company, which usually has a slightly different version of events. Each party’s insurance company will believe their own respective customer’s description of the circumstances; however, until it is established who was actually at fault by way of settlement of the claim, both parties will lose their No Claim Bonus
Your insurance policy will always be subject to a policy excess irrespective of liability, which is classed as an uninsured loss. If the accident wasn’t your fault, then you are entitled to pursue recovery of this from the responsible party or their insurance company. The Bollington Claims Department would negotiate settlement of this on your behalf.
Any person involved in a Road Traffic Accident has up to three years to pursue a claim for personal injury and six years to pursue a claim for property damage. Although you may not be claiming for your own losses, you never know when someone will be claiming against your policy. The longer you leave it to report an accident, the likelihood is that you may forget the circumstances of the accident, witness details, vehicle details etc. or possibly a former employee may have left your company and you will not have any details to report. If a claim is submitted against you, your insurers will find it difficult to defend the claim without a claim form or full statement of circumstances.
Our offering includes:
- 24 hour assistance
- 24 hour vehicle recovery
- Nationwide repair facilities
- Engineer co-ordination
- Repair Monitoring