Get in touch with our specialist team

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Opening Hours

Motor Trade Road Risks, Commercial Vehicle
Monday-Friday: 8:30am-6:30pm
Saturday: 9am-1pm

Taxi Insurance
Monday-Friday: 9am-5:30pm
Saturday: 9am-1pm

Motor Trade Combined, Personal Lines, Business
Monday-Friday: 8:30am-5:30pm

Commercial Lines, Care & Charity Insurance, Risk Management
Monday-Friday: 9am-5:30pm

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Contact Us Details

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Meet the care and charity team

At Bollington, our dedicated care and charity team has been here for you since 2004.

Each team member has extensive experience in the sector so you can always rely on us for specialist advice, with bespoke risk management and swift solutions whenever issues arise.

You will have a single point of contact at all times, with a named personal account manager. And that personal service is backed by superb resources, with DBS-checked advisers and a knowledgeable risk management team – truly the best of both worlds.

Carl Shaw
Carl Shaw
Commercial Director
Carl is Commercial Director of Bollington Insurance, with responsibility for the Care and Charity division.
Over the years, he has built strong insurer relationships and worked with a number of organisations in various care and charity categories including the fostering sector - helping them to find good value insurance solutions where they had previously struggled.
Gareth Houghton
Gareth Houghton
Care Team Manager
A Bollington veteran, Gareth heads the Care and Charity broking team.
All the day-to-day administrative work and broking of policies is carried out by Gareth’s exceptional team of DBS-checked brokers, a group of experienced individuals that Bollington is rightly proud of.
Paula Capell
Paula Capell
National Development Manager
Paula has been with Bollington for over 20 years, specialising in care and charity for over 15 years.
Her wide experience has included working with every type of organisation - from single privately owned care homes to the UK's largest care home groups. She has worked closely with organisations involved in acquisitions, flotations and switches from private ownership to PLC status to ensure a smooth transition with their insurance. Paula is also a recognised authority who has been invited to give talks at care and charity conferences.
Shelly Harvey
Shelly Harvey
Account Manager
In over a decade with Bollington, Shelley has worked closely with a wide range of care and charity organisations...
from elderly care homes to fostering and adoption agencies, domiciliary care agencies, independent schools and nurseries. Understanding the wider concerns of the sector enables Shelley to provide the soundest advice, helping organisations deal with the everyday demands of providing care, working with the community and dealing with increasing regulation and constant scrutiny.
Tom Florence
Tom Florence
Account Manager
Tom is a care and charity sector specialist who became an Account Manager with Bollington in 2015.
He previously worked as an underwriter, so he combines insurance expertise with understanding and awareness of the challenges facing organisations delivering caring services, and all the pressure and scrutiny they face. With Tom as your Account Manager, you can feel confident about managing your unique set of risks and finding the right cover while staying in control of costs.
Michael Barnett
Michael Barnett
Account Manager
Since 2010, Michael has been a valuable and experienced member of the Care Team.
By arranging meetings, organising reviews and sorting out surveys, Michael ensures that your needs are catered for and everything keeps going smoothly.
Samantha Smith
Samantha Smith
Care Team support
Samantha joined Bollington's care and charity team in 2016 via the graduate recruitment programme.
Underwrites one of our delegated authority schemes.
Qualifications: Cert CII
In the process of doing the DIP CII
Daniel Chadwick
Daniel Chadwick
Care Relationship Broker
Daniel has been working for Bollington in the care and charity sector for ten years, providing essential support to our account managers.
By arranging meetings, reviews and surveys for larger organisations, he enables our account managers to provide the levels of personal service that set us apart.
Lauren Kirk
Lauren Kirk
Commercial Broker
Lauren began working with the Bollington care and charity team five years ago, initially providing administrative support, and later training to become a full commercial broker.
Her main responsibility is providing new business quotes, sometimes supporting our Account Managers and at other times dealing directly with the client.
Lisa Blackhurst
Lisa Blackhurst
Commercial Broker
Lisa has worked at Bollington for more than ten years, gaining experience in the SME business insurance sector before switching to specialise in care and charity insurance.
Responsible for servicing existing clients, handling queries and broking renewals.
Qualifications: Cert CII
Sally Hopkin
Sally Hopkin
Commercial Broker
An ACII qualified broker who has been with Bollington for over ten years.
Sally provides quotes and general account services for new clients, as well as many organisations who have been working with us for a while. Working part-time nowadays, Sally has shown her dedication by raising over £3000 for one of our charity partners the hard way - by running the London Marathon!