Bollington picks up commendations in two categories at the prestigious UK Customer Service Excellence Awards
Bollington has been Highly Commended in the Best Customer Engagement and Best Use of Customer Feedback categories at the UK Customer Service Excellence Awards which took place at Cafe de Paris, London on Wednesday 10th April 2019.
With the company expanding in size and incorporating more insurers and product lines than ever before, the judges were clearly impressed by our commitment to ensuring a consistently high level of customer service across all of our brands.
Bollington's continued investment in improved technology makes it easier than ever to communicate with us. Whether it's finding the right insurance to meet your needs, servicing your account, requesting advice, making a claim, offering feedback or taking advantage of our additional services, we offer a range of communication channels and highly trained staff to provide our customers with the best possible experience.
By inviting customer feedback on a regular basis, Bollington Insurance has received both Feefo Gold Trusted Service and Investor in Customers Gold status awards - further evidence that the company is delivering the right service and product choice for its customers.
Rachel Aston, Group Marketing Director, said: "To be recognised as offering great customer service is especially pleasing for all our staff, who continuously strive to ensure that dealing with our company is as simple and trouble-free as possible.
"No matter whether you're a motor trader or a corporate client, we always aim to deliver a high standard of service and listen to customer needs, so it's great to be highly commended for placing this ethos at the heart of our business."
The latest commendations follow on from Bollington picking up the Commercial Lines Broker of the Year award at the Insurance Times Awards in December and come during a period of substantial growth for the company, cementing Bollington's position as one of the top 100 independent brokers in the UK.