Bollington finalists at the 2019 UK Customer Service Excellence Awards

Shortlisted 2019 UK Customer Service Excellence Awards

Bollington shortlisted for two awards at the event taking place at Cafe de Paris, London on Wednesday 10th April.

Bollington is very pleased to announce that the company has been shortlisted in the 'Best Customer Engagement' and 'Best Use of Customer Feedback' awards categories at the 2019 UK Customer Service Excellence Awards.

This unique event solely focusses on customer service in the insurance and broker markets, benchmarking success, innovation and positive business change for customers.

The last 12 months have been an exceptionally busy time for the company - even by our own fast-paced standards - with the opening of a flagship additional office in Manchester paving the way for new technology and increased efficiency in serving a broad range of customers, supplementing our existing office and nationwide network of account managers.

A strong focus on customer service - including offering a wider range of communications channels, improved customer journeys and additional products - have seen the company rewarded with both Investor in Customers Gold and Feefo Gold Trusted Service accreditations. These independent reviews of our services from our customers acknowledge the consistently high levels of service the company has provided.

Rachel Aston, Group Marketing Director at Bollington, said: "To be shortlisted for two high-profile awards in recognition of our customer service is a great achievement for the company. Our staff have worked really hard to ensure our customers receive consistent support whenever they need us, with easy access to the products and services they need.

"We're proud to be shortlisted for the awards, and look forward to next month's event."